Trilogy Mentors (collectively, “Trilogy Mentors”, “we”, “us”, or “our”) is committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.
IF YOU DO NOT AGREE TO THIS POLICY, YOU ARE NOT AUTHORIZED TO USE THE SITE AND APP.
- How We Collect Your Information
Information that you provide to us about yourself
In connection with accessing or using our Service, we may collect information from you which can be used to identify you (“Personal Information”), such as your name, business name and address, email address, phone, and other information about your business. Some of this information is required to use the Service.
We collect information when you register or open an account, sign in, pay a bill, purchase a Service, call us for support, or give us feedback.
We also collect non-personally identifiable information (“Non-PII”) including any information from which your identity is not readily ascertainable, and may include your internet protocol (or “IP”) address, browser, operating system, pages or content you access while visiting or using the Site and App and the date and time of such access. In addition to you voluntarily providing us Non-PII, [Non-PII is automatically collected through the Site and App.]
Information you provide to us about your customers, employees, and end users
For the provision of our Service to you, you provide us with information which may identify your customers, employees, or end users (“electronic records”).
When you provide personal information about your customers, employees, or end users we will only use this information for the specific reason for which it is provided.
Information collected automatically
We use the electronic records to compile statistics about how collectively our visitors interact with our Website and web-based software application. These statistics contain no personal information and are only used by the Trilogy Mentors technical support staff.
We may collect information through our Site by way of cookies or other tracking technologies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without cookies, you can access certain public-facing pages of our site. However, session cookies are required to login to your account.
- How We Use Your Information
Trilogy Mentors will not sell, exchange, or give your information collected online to a third party. To the extent EU data protection law applies to our processing of information about you, we act as the “data controller”. To the extent EU data protection law applies to our processing of your customer or end user data, you serve as the “data controller” or “data processor” and we serve as the “data processor” or “data sub-processor”. For instance, we may use or disclose your information for purposes of:
- Responding to inquiries and fulfilling requests for information about Trilogy Mentors and our projects and services, including information you ask to receive by signing up for [newsletters and alerts;]
- Providing web and email content that reflects your interests, informing you about events, and targeting content and communications to you
- Preventing malicious activity and unwanted communications and ensuring website security
- Performing data analysis, audits, and fraud monitoring and prevention to enhance and improve our Site and App, identify usage trends, determine program effectiveness, and carry out and expand our business activities
To Provide the Service:
We use your information to identify you, process your payments, provide you with technical support and assistance; and communicate with you about the Services via email. For example we will contact you to notify you of any issues with the Services or any suspicious activity in your account. The legal basis for these uses is the performance of the contract with you.
To Optimize or Improve the Service:
We use your information to authenticate you, prevent fraud and abuse of our Services, get feedback, and perform research. The legal basis for these uses is our legitimate interest in the improvement and optimization of our service offerings and in ensuring the security of our services and we apply appropriate safeguards to protect your information.
3. How We Share Your Information
We share information with service providers, as required by law, and in connection with the protection and enforcement of our legal and contractual rights.
With Service Providers:
We may share some of your information with third parties who provide services on our behalf to help with our business activities. This includes the use of third party software for the following: payment processing, sending emails, sending text messages, providing customer service, sending marketing communications (this does not include information about your customers), conducting research and analysis and providing cloud computing infrastructure. The legal basis for sharing this information is our legitimate interest in providing our Services efficiently and we implement careful measures to safeguard your information. We may share information as follows:
- With our employees who need the information for the purposes described above
- With third-party vendors and service providers who provide [cloud storage, website hosting, data analysis, payment processing, information technology, auditing and similar services related to our business]
- With businesses that we acquire, are acquired by, or with which we merge or partner
- When we believe disclosure is necessary and appropriate to prevent physical, financial or other harm, injury or loss, including fraud
- To prevent against misuse or unauthorized use of our Site and App
- With governmental or judicial authorities as required or ordered by those authorities or applicable laws or regulations
- In connection with legal action, such as response to subpoenas or investigation of suspected illicit or illegal activities
- Where we are bound by contract or law to enable a client or business partner to comply with applicable laws
- With your consent or at your direction, such as when you choose to share information or publicly post content and comments on our Site
- In the event of bankruptcy proceedings
With Public Authorities or Law Enforcement:
In certain situations, Trilogy Mentors may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law (such as to comply with a subpoena or other legal process), when we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud, to respond to a government request, if we are involved in a merger, acquisition, or sale of all or a portion of our assets, or if we are involved in a bankruptcy or liquidation proceeding. The legal basis for this is our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities,
- Rights & Choices With Respect to Your Information
Managing Marketing Communications From Us
We do not wish to send you any unwanted email, and have tried to make it easy for you to unsubscribe from any service you have requested. If you are receiving email announcements of our new features and updates, and wish to stop receiving them, you can click the “Unsubscribe” link in the footer of the e-mail.
Updating Your Personal Information
In connection with your right to manage your Personal Information that you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support.
Upon request we will provide you with information about whether we hold any of your personal information. You may access, correct, obtain a copy of or request deletion of your personal information by logging into your account or by contacting us at the contact information below. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Trilogy Mentors acknowledges that you have the right to access your personal information. Trilogy Mentors has no direct relationship with your customers or end users whose personal data it processes. An individual that is a customer, employee or end user of a Trilogy Mentors client who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Trilogy Mentors client (the data controller) with whom they have a relationship. If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
- Data retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. Do not send us any information, ideas, suggestions, proposals or comments that you consider confidential or that you wish to be treated as confidential.
We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. For example, we:
- Constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
- We use encryption for all connections to the Site for transmitting information
- Train our staff and require them to safeguard your data.
- Do not store any payment card data on our servers.
- International Data Transfers
- Changes to Policy
- Children Under the Age of 16
Our Site and App are not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on our Site or App. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Site or App or through any of its features, use any of the interactive or public comment features of our Site and App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any other identifier or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [insert email].
- Your Rights
Your California Privacy Rights (For California Residents Only)
Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers’ personal information with third parties. These businesses are required to accept requests for disclosures of these policies from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry to the designated address. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of any third-party businesses. In limited circumstances, customers’ failure to submit requests in the manner specified will not require a response from the business.
If you are a California resident, you may request such information from us by sending a letter to the address listed below. In your letter, please provide your name, address and email address, as well as a request that we provide such information to you, by using the following or similar language, “I request that Channel Clinical provide its third party information sharing disclosures required by section 1798.83 of the California Civil Code.”
10.How to Contact Us
If you have concerns about your privacy with the Site or App, please tell us by submitting an email to firstname.lastname@example.org
Transforming Tutoring Through Online Academic Mentorship
Trilogy’s online learning platform connects students to academic support anytime, anywhere.