Careers

Product Manager

Position:

Full Time

Location:

Richmond, VA

Role Summary

Trilogy Mentors is rapidly expanding, and with that growth comes much valuable feedback from our customers. We must listen to this feedback and thoughtfully fold it into the development of our flagship SaaS product. 

Your mission is to continuously improve our customers’ product experience. In this role, you will work cross-functionally with each of our divisions to capture and understand feedback, define and own the product roadmap, set priorities, plan testing and releases, and coordinate with our development team.

You have:

  • An optimistic, forward looking perspective
  • Empathy for the user and willingness to explain and explore with the team
  • Willingness to push back and defend the product roadmap
  • A deep passion about education
  • At least 2 years of experience in a SaaS product role – preferably with a startup 

Work you’ll be doing includes:

  • Develop the Product Roadmap
    • Identify priorities with each internal team, but be a guardian of the product
    • Publish and maintain the product roadmap
  • Manage Feedback Loops
    • Create feedback loops for Sales, Marketing, and Customer Care to inform product decisions
    • Facilitate product conversations with stakeholders
  • Define Product Features
    • Digest and organize feature and change requests
    • Interview customers to understand their perspective and needs
    • Write user stories
    • Create wireframes and designs for new features
    • Explore alternative products and market standards
  • Manage Development Sprints and Testing
    • Prioritize, organize, and manage the sprint schedule / Dev team 
    • Define User Acceptance Testing (UAT) for each release
    • Coordinate UAT with the QA team and coordinate remediation with Dev
  • Business Strategy
    • Understand the CEO’s vision and collaborate closely to harmonize the product roadmap with the business roadmap
    • Gain a deep understanding of our target market, and tangential market opportunities

Send applications to jobs-product-manager-2020@trilogymentors.com

Trilogy Mentors is a rapidly-growing, online, technology and education company that provides a safe, online platform where students can connect to their instructors for one-on-one, live, interactive academic support and mentorship. Trilogy Mentors licenses the online platform to more than 50 organizations, including tutoring businesses, nonprofits, and educational institutions to make individualized, online support more accessible. Trilogy Mentors is committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment.

Transforming Tutoring Through Online Academic Mentorship

Trilogy’s online learning platform connects students to academic support anytime, anywhere.

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